Privacy Policy

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, and phone numbers.

This personal information is obtained in a number of ways, including through interviews, correspondence, by telephone, by email, via our website www.bespokebloomsandgifts.com, from other websites, from media and publications, from other publicly available sources, and from third parties. We do not guarantee the accuracy or privacy practices of any linked websites or third parties.

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

Where appropriate and possible, we will explain to you at the time of collection why we are collecting your personal information and how we plan to use it.

Sensitive information is defined under the Privacy Act to include information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

We will only use sensitive information:

• for the primary purpose for which it was collected;
• for a secondary purpose that is directly related to the primary purpose; or
• with your consent, or where required or authorised by law.

Where reasonable and practicable, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. Where this occurs, we will take reasonable steps to ensure you are made aware of the information provided to us by that third party.

Your personal information may be disclosed in a number of circumstances, including:

• to third parties where you have consented to the use or disclosure; and
• where required or authorised by law.

Your personal information is stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is, or will be, stored in client files, which we retain for a minimum of 7 years.

You may access the personal information we hold about you, and request that it be updated or corrected, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

Bespoke Blooms & Gifts will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your personal information.

To protect your personal information, we may require proof of identification from you before releasing the requested information.

It is important to us that your personal information is up to date. We will take reasonable steps to ensure your personal information is accurate, complete and current. If you find that the information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records and continue to provide you with quality service.

This Policy may change from time to time and the current version will always be available on our website.